Only 11% of companies garnered a rating of “excellent” in this year’s Customer Experience Index of large US firms, released by Forrester Research, Inc., and 38% of firms were rated as “poor” or “very poor,” writes Retailer Daily. (more…)
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Only 11% of companies garnered a rating of “excellent” in this year’s Customer Experience Index of large US firms, released by Forrester Research, Inc., and 38% of firms were rated as “poor” or “very poor,” writes Retailer Daily. (more…)